Purchased from Danner.com
We provide free return shipping on all orders placed within the United States on Danner.com.
In order to receive a full refund, products must be in new, unused condition.
If you are returning a defective product that has been used, the product will be evaluated once we receive it. If deemed defective, we will issue a replacement. Click here for more information on warranty returns.
To return your order, follow these steps:
- Sign into your account or use "search by order number" feature below.
- If you sign into your account, locate the order that contains the items you wish to return and click the "return items" button.
- If you "search by order number", enter your order number, last name and email address when prompted and then click "next".
- Click on the item(s) from the order you would like to return and follow the prompts to generate your prepaid shipping label.
- Pack your merchandise in the original packaging, affix the shipping label to the outside of the box, and drop it off at a UPS service center. Be sure to ask for a shipping receipt for proof of drop off, should your package get lost in transit.
Purchased from a Danner retail store
If you purchased from a Danner retail store, you can return your product to any one of our Danner retail stores.
Purchased from authorized retailers
If you purchased from a Danner retailer, please return your items to the original place of purchase. If, for any reason, they are unwilling to accept your return, please contact us.
Please refer to our international returns support article.