Purchases on Danner.com
We accept returns for all new, unused merchandise ordered on Danner.com and provide free return shipping on all orders placed within the United States.
To return your order, follow these steps:
- Click the ‘search by order number’ button below and enter your purchase order number, last name and email address (as printed on the packing slip inside your box). Click the "order lookup" button.
- Click on the item(s) from the order you would like to return and follow the prompts to generate your prepaid UPS return shipping label. (If you need a USPS return label, please email firstname.lastname@example.org)
- Pack your merchandise in the original packaging, affix the shipping label to the outside of the box and drop it off at a UPS service center. Be sure to ask for a shipping receipt for proof of drop off, should your package get lost in transit.
Defective/Damaged Boot Return
If you are returning a product that has been used, it will be evaluated once received. If deemed defective, we will issue a store credit or refund, depending on the original place of purchase. Click here for more information on warranty returns.
Purchased from a Danner Retail Store
If you purchased from a Danner store, please either call or go back to the store for returns.
Purchased from Authorized Retailers
If you purchased from an authorized Danner dealer, please return your items to the original place of purchase.
International purchases on Global.Danner.com
Please refer to our international returns support article.