- Danner.com: Follow our standard return policy or start a return with the link below and select the appropriate return reason.
- Danner Retail Stores: Follow our standard return policy by visiting one of our Danner retail locations.
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Authorized Retailer: Contact the authorized third party retailer
Danner 30 Day Comfort Guarantee Terms and Conditions
For eligible Danner boots covered by the Danner 30 Day Comfort Guarantee (the “Comfort Guarantee”), you may return such boots within 30 days of your original purchase with a copy of a dated sales receipt as proof of purchase, for fit or comfort reasons, even if the boots have been worn, as long as they are returned within 30 days of your purchase. Danner reserves the right to determine if a return is due to fit or comfort reasons, or for other reasons.
Purchased from Danner.com or Danner Retail Stores
- Worn Boots: If you would like to return, within 30 days of original purchase with a copy of a dated sales receipt as proof of purchase, worn boots covered by the Comfort Guarantee that were purchased from Danner.com, you may be eligible to receive a footwear credit redeemable on Danner.com or a full refund. If purchased from a Danner retail location, you will receive footwear credit redeemable only at Danner retail locations.
- Unworn Boots: If you would like to return, within 30 days of original purchase with a copy of a dated sales receipt as proof of purchase, unworn boots covered by the Comfort Guarantee that were purchased from Danner.com or a Danner retail location, you may be eligible for a full refund, in accordance with and subject to our standard return policy.
Eligible styles: Run Time 3 / Ground Control
- Worn Boots: If you would like to return, within 30 days of original purchase with a copy of a dated sales receipt as proof of purchase, worn boots covered by the Comfort Guarantee that were purchased from a Danner authorized third party retailer, return the worn boots to the authorized third party retailer where you will receive a one-time footwear credit redeemable at the third party retailer.
- Unworn Boots: If you would like to return, within 30 days of original purchase with a copy of a dated sales receipt as proof of purchase, unworn boots covered by the Comfort Guarantee that were purchased from a Danner authorized third party retailer, return the unworn boots to the Danner authorized third party retailer where you purchased the boots, subject to that retailer’s standard return policy.
Eligible styles: Run Time 3 / Ground Control
Program not available for redemption outside United States.
Duration of Comfort Guarantee Program
The Comfort Guarantee only applies to purchases of eligible boots with proof of purchase within 30 days. Accepting returns subject to the Comfort Guarantee after its expiration, to its sole discretion of the third-party retailer. The duration of the Danner 30 Day Comfort Guarantee Program is at the discretion of Danner and reserves the right to discontinue, suspend, or permanently terminate the Program at any time, without prior notice.
Returns must be made by the original purchaser of the boots. Danner reserves the right to request proof of purchase. Refunds are subject to Danner’s determination that the return is for a fit or comfort issue and receipt of acceptable proof of purchase. Danner also reserves the right to require a valid government ID to process any return. Please allow a reasonable amount of time to process your return and issue any applicable credit. Items marked as final sales are not eligible for return. You must return boots in their original shoe box. All product components included with the boots, such as spare laces, if any, must be returned too. Danner does not refund shipping costs. However, Danner provides free return shipping for orders placed within the United States purchased through Danner.com. Learn more on how to return your order. The Comfort Guarantee does not apply to products believed to be defective. If you believe your product is defective, please refer to our warranty process.
For boots purchased on Danner.com or a Danner retail location, follow Danner’s standard return policy, and select the appropriate reason. For boots purchased from a Danner authorized third party retailer, please return the boots to the third-party retailer.